Cancellation Policy

Cooling-off period

You have a cooling-off period of 2 working days from the date your deposit is paid. To cancel during the cooling-off period, give us written notice by email (info@aussiehomewaterfiltration.com.au), SMS, or signed letter.

Refund if you cancel during the cooling-off period

If you cancel within the cooling-off period, the refund amount will be 20% of the deposit paid.

Cancelling after the cooling-off period

After the 2-working-day (48-hour) cooling-off period the deposit becomes fully non-refundable, and no refund will be issued.

Unsolicited sales

If you agreed to buy during a visit or phone call you did not ask for, the Australian Consumer Law gives you a 10 business day cooling-off period, and nothing in this policy limits that right.

Changing your installation date

You may request a booking date change; approval depends on availability. You must make sure we have access on the agreed installation date — a failure or delay caused by the customer may incur rescheduling or additional fees.

Water tests and service visits

Free water tests and service visits can be rescheduled or cancelled at no charge. Please give us at least 24 hours' notice on 1300 265 179, by email or in the app.

Care plans

You can cancel a care plan at any time by contacting us. Visits already completed are not refundable.

If we need to cancel

If we need to reschedule we will contact you as early as possible. If we cannot supply what you ordered, we will refund any amount paid.