Terms & Conditions

These Terms & Conditions apply to bookings, products and services from Aussie Home Water Filtration (ABN 87 638 698 656) ("the Company", "we", "us"), and to using our website and the AHWF mobile app.

1. Purpose of Deposit

The deposit is paid to secure the booking, price, and installation schedule for the selected water filtration system with Aussie Home Water Filtration.

2. Cooling-Off Period

Customers are entitled to a cooling-off period of 2 working days from the date the deposit is paid.

3. Cancellation During Cooling-Off Period

Customers may cancel their booking within the cooling-off period by providing written notice (email, SMS, or signed letter).

4. Cancellation After Cooling-Off Period

If cancellation occurs after 48 hours (2 working days) of the cooling-off period, the deposit becomes fully non-refundable. No refund will be issued after 2 days or 48 hours under any circumstances.

5. Refund Policy

If the customer cancels within 48 hours of the cooling-off period, the refund amount will be 20% of the deposit paid.

6. Goods Once Sold – No Return Policy

All goods and filtration systems sold by the Company are final sale. Goods once sold will not be taken back, except where required by Australian Consumer Law.

7. Warranty Conditions

The warranty applies only when filters, parts, or replacement cartridges are purchased and replaced directly from Aussie Home Water Filtration. The warranty will be void if filters are replaced or serviced by any third-party supplier, technician, or company.

8. Transfer of Booking

Customers may request a booking date change. Approval depends on availability.

9. Pricing & Quotations

All quotations are valid at the time of issue. Changes to product availability or installation conditions may affect final pricing.

10. Installation Requirements

The customer must ensure access on the agreed installation date. Any failure or delay caused by the customer may incur rescheduling or additional fees.

11. Warranty and Product Documentation

All products include standard manufacturer warranties and service guidelines. Customers must retain proof of purchase for warranty claims. Your warranty certificate is also available in the AHWF app.

12. Water Tests

Free in-home water tests show your water quality on the day of the test and are not a laboratory analysis.

13. The AHWF App and Your Account

You must be 18 or over to create an account. Keep your password private — you are responsible for activity on your account. You can delete your account at any time (see our Account Deletion page).

14. Reward Points and Referrals

Points are earned as shown in the app and on our website. Points have no cash value, cannot be transferred, may expire as shown in the app, and can be redeemed against invoices at the value shown. Self-referrals and referrals of existing customers are not eligible. Points earned in error or through misuse may be removed. We may change or end the program by giving notice.

15. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms limits those rights.

16. Terms Subject to Change

All terms and conditions are subject to change without prior notice and remain under the jurisdiction and discretion of Aussie Home Water Filtration (AHWF). The current version is always on our website and in the app.

17. Acceptance of Terms

Payment of the deposit confirms that the customer has read, understood, and agrees to these Terms & Conditions.

Contact

Aussie Home Water Filtration · 1300 265 179 · info@aussiehomewaterfiltration.com.au