Refund & Return Policy

Goods once sold – no return policy

All goods and filtration systems sold by Aussie Home Water Filtration are final sale. Goods once sold will not be taken back, except where required by Australian Consumer Law.

Deposits

Deposit refunds follow our Cancellation Policy: 20% of the deposit if you cancel within the 2-working-day cooling-off period; no refund after it.

Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty or our installation is not done with due care and skill, we will repair, replace or refund as the law requires — for a major failure you can choose a replacement or a refund.

Warranty conditions

The warranty applies only when filters, parts, or replacement cartridges are purchased and replaced directly from Aussie Home Water Filtration. The warranty is void if filters are replaced or serviced by any third-party supplier, technician, or company. Keep your proof of purchase — your warranty certificate is also in the AHWF app.

How to make a claim

Raise a request in the app (Systems → Warranties → Make a claim, or Support → Report a problem), call 1300 265 179 or email info@aussiehomewaterfiltration.com.au. Please include your job or invoice number and photos if possible.

How refunds are paid

Approved refunds are paid to the original payment method. Amounts paid with reward points are returned as points.