Privacy Policy
This Privacy Policy explains how Aussie Home Water Filtration (ABN 87 638 698 656) collects, uses and protects personal information when you use our website (https://aussiehomewaterfiltration.com.au), the AHWF mobile app, or our products and services. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
- Details you give us through our website forms, the app, by phone or in person: your name, email address, phone number and property address
- Details of your water test, quote, installation, warranty, service visits, invoices and payments
- Photos taken at your property before and after installation, and installer checklists
- Your app account details and notification preferences (we never see your password — it is stored encrypted)
- Referral details if you join our referral program, refer a friend, or were referred by someone
- Basic device information needed to send app notifications
How we use your information
- To respond to your enquiries and provide customer service
- To provide water tests, quotes, installation, servicing and warranty support
- To keep track of job locations for maintenance and repair purposes
- To send reminders, such as filter-change dates
- To manage reward points and referrals
- If you agreed, to tell you about offers — you can opt out at any time
- To improve our website, app and services
Who we share it with
We do not sell your personal information. We share it only as needed with our staff, our licensed installers and the authorised local distributor who looks after your area, and with service providers that help us run our business (for example email, SMS, payment, hosting and app-notification providers). Some providers may store data outside Australia; we take reasonable steps to make sure they protect it.
Cookies and third-party services
Our website uses cookies needed for it to work and to remember a referral code you arrived with. Pages that show Google Maps or our live chat load those services, which may set their own cookies under their own privacy policies. You can block or clear cookies in your browser settings.
Keeping it safe
Your information is stored on secure systems with access limited to people who need it. Payment card details are handled by our payment provider and are not stored by us.
Data retention and deletion
You can view and update your details in the app (Profile → My details), delete your app account in the app, or ask us to delete your personal information at any time — see our Account Deletion page. We may need to keep some records, such as invoices and warranty records, where the law requires it.
Compliance with laws
We comply with all applicable data protection laws and regulations in Australia.
Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, contact us at info@aussiehomewaterfiltration.com.au or 1300 265 179. We will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).